Empathy – Theresa May’s Achilles heel

At the height of a crisis, the pre-eminent principle of communication is empathy.  Every public utterance, every written statement, every action must display concern and care for those who’ve been injured, financially damaged or affected.  It’s astounding that this fundamental aspect of crisis communications is often ignored or poorly understood by organisations and their spokespeople, despite its essential role in

Projecting Confidence – what we can learn from Beyoncé

Great speakers and accomplished media interviewees have much in common with other performers but the most important attribute is their apparent confidence.  Many high-profile actors, singers, comedians and dancers suffer from nerves, sometimes to the point of being physically sick or developing pre-performance panic attacks.  Yet you wouldn’t know it by watching them perform because they develop strategies to overcome