Tag: Crisis Media training

What brands can learn from Ted Baker and other reputational crises

The crisis at fashion brand Ted Baker is the latest example of how organisations create their own crisis and then exacerbate the damage by handling it poorly.  CEO Ray Kelvin took a “voluntary leave of absence” in December, after allegations of forced hugs and harassment of Ted Baker staff.  An investigation has been ongoing but by delaying his resignation until

How sports bodies should respond to Bradley Wiggins drug abuse allegations

Sport is in the headlines for all the wrong reasons as professional cycling gets its head around the conclusion by MPs that Sir Bradley Wiggins abused drugs to enhance his performance. Clearly it’s a distressing and frustrating moment for all clean athletes and their representatives. So much more than individual reputations is at stake: trust in whole sports, sporting associations

United Airlines CEO letter – the opposite of damage control

Among all the examples of poor treatment of airline customers, the violent dragging of passenger off a United Airlines flight on Monday, leaving him bloodied and shocked, is surely one of the most outrageous.  And perhaps one of the most expensive.  United Airlines shares have plummeted, wiping almost a billion dollars from the holding company’s value, according to The Guardian