Tag: Topshop

What brands can learn from Ted Baker and other reputational crises

The crisis at fashion brand Ted Baker is the latest example of how organisations create their own crisis and then exacerbate the damage by handling it poorly.  CEO Ray Kelvin took a “voluntary leave of absence” in December, after allegations of forced hugs and harassment of Ted Baker staff.  An investigation has been ongoing but by delaying his resignation until

Reputation Management – How Not To Be Sir Philip Green

Finally, more than 11 months after the collapse of BHS, Britain’s least favourite knight of the realm has paid £363m to the BHS pension scheme.  Sir Philip Green, some say, has caved in at the eleventh hour to avoid being stripped of his knighthood.  Whatever happens to his title, the damage to his reputation may never recover. The retail tycoon,